Responsible Gaming and Gambling Control
Our Commitment to Safe Gaming
"Big Bet Games" considers responsible gaming an integral part of its corporate culture and regulatory obligations under the Bulgarian Gambling Act. Our goal – and legal duty – is to provide a safe, transparent, and ethical environment where gambling remains a form of entertainment and not a source of harm.
What Does "Responsible Gaming" Mean?
Responsible gaming is a set of personal and operator practices that maintain the balance between entertainment and financial risk. It includes:
- setting clear limits on spending and time;
- an informed understanding of probabilities and product mechanics;
- the ability to stop playing at the first signs of discomfort;
- access to up-to-date self-control tools and professional assistance.
Signs of Problem Gambling
Pay attention if you notice several of the following warning signs in yourself or a loved one:
- gambling as an escape from stress, anxiety, or boredom;
- increasing stakes to "chase" losses;
- using credit, loans, or selling possessions to fund gambling;
- neglecting work, education, or family commitments;
- lying about time and money spent on gambling;
- feelings of guilt, insomnia, irritability, or depressive episodes.
Self-Assessment
Use the official NRA self-assessment test to check whether your gambling behavior may pose a risk to you or someone close to you.
Control Tools: Limits for Deposits, Losses, and Time
A range of features is available at your disposal, which you can activate directly from your profile or with assistance from our team:
| Tool | How It Works | How to Activate It |
|---|---|---|
| Deposit Limit | Set limits on account deposits. This setting restricts the amount that can be deposited per day, week, or month. | My Account → Responsible Gambling |
| Loss Limit | Set limits on account losses. This setting restricts the amounts that can be lost per day, week, or month. | My Account → Responsible Gambling |
| Wager Limit | Set limits on account wagers. This setting restricts the amount that can be wagered per day, week, or month. | My Account → Responsible Gambling |
| Session Limit | Set a limit on the amount of time spent playing. Upon reaching the limit, you are automatically logged out of the account. | My Account → Responsible Gambling |
| Time-Out / Break | Set a restriction on depositing and playing for 1 day, 3 days, 1 week, 1 month, 3 months, or 6 months. | My Account → Responsible Gambling |
| Self-Exclusion | Lock your account for 6, 9, or 12 months. | My Account → Responsible Gambling |
| Transaction and Bet History | A complete archive of deposits, withdrawals, and wagers. | History |
Tips for Sensible Gaming
- Set an entertainment budget and stick to it.
- Do not gamble under the influence of alcohol, medication, or intense emotions.
- Plan breaks; use the Reality Check feature to track your time online.
- Diversify your leisure time with non-financial hobbies.
- When losing, take a pause; "chasing losses" rarely leads to a positive outcome.
- Share your budget and goals with a close friend – mutual accountability is effective.
Protection of Minors
Participation in gambling activities by persons under 18 years of age is illegal. We perform electronic age verification and random audits.
To prevent access to the platform, we recommend using parental control software:
Parents – keep your passwords and payment details secure!
Register of Vulnerable Persons
If you believe you or a loved one is at risk, you can submit an application for inclusion in the Register of Vulnerable Persons maintained by the National Revenue Agency (NRA):
Applications can be submitted:
- In person at any NRA office;
- Electronically: via email to [email protected] using a Qualified Electronic Signature (QES).
For more information, visit the official NRA Responsible Gaming portal.
Help and Support
If you need professional assistance, we recommend the following resources:
National Helpline for Drugs, Alcohol, and Gambling: +359 888 991 866
- Website: drugsinfo-bg.org
- Responsible Gaming Foundation: otgovorna-igra.com
- Gambling Therapy: gamblingtherapy.org/bg
- Gamblers Anonymous: gamblersanonymous.org.uk
- "Solidarnost" Association: solidarnost-bg.org
Fair Play and RTP
All our slots and RNG table games use certified Random Number Generators. Information regarding theoretical Return to Player (RTP) is visible in the game rules for each title.
Frequently Asked Questions (FAQ)
How can I set a deposit or wager limit in Bigbet?
You can set deposit, loss, wager, or session time limits directly from your account profile under "My Account" → "Responsible Gambling". Limits can be daily, weekly, or monthly and take effect immediately.
What is self-exclusion and how do I activate it?
Self-exclusion is a feature that allows you to temporarily or indefinitely block access to your account. You can choose a time-out option (from 1 day to 6 months) or full self-exclusion (for 6, 9, or 12 months) from the "Responsible Gambling" section in your profile.
What is the NRA Register of Vulnerable Persons and how do I register?
The Register of Vulnerable Persons is an official database maintained by the National Revenue Agency (NRA) that restricts listed individuals from accessing all licensed gambling websites and casinos in Bulgaria. Applications can be submitted in person at an NRA office or electronically with a QES via email to [email protected].
Where can I find free and confidential help for gambling addiction?
If you or someone close to you needs support, you can contact the Bulgarian National Helpline for Drugs, Alcohol, and Gambling at +359 888 991 866 or visit specialized platforms such as drugsinfo-bg.org, gamblingtherapy.org/bg, and otgovorna-igra.com.
Does continuous play or a losing streak guarantee a future win?
No. All casino games and slots on our website use certified Random Number Generators (RNG). Every round is completely independent of the previous one, and a losing streak does not increase the probability of winning on subsequent spins.
Responsible Advertising
We comply with the "Ethical Rules for Advertising and Commercial Communication of Gambling Games" (Art. 10, para. 6 of the Gambling Act). Our marketing materials never present gambling as:
- a solution to financial problems;
- an alternative to employment;
- a priority over family and education.
We Are Here for You
The team at "Big Bet Games" LLC is trained and always available. If you need assistance regarding self-control tools, have concerns about problem gambling, or simply have questions – contact us via live chat or our contact form.
Contacts
- Live Chat – 24 / 7
- Email: [email protected]
- Phone: +359 2 437 4370