Frequently Asked Questions

That's easier than ever. Click on SIGN UP on the main page of BigBet Casino, fill in the registration form and click 'Create an account'. You will land at the deposit page immediately and a welcome letter will also be sent to the e-mail address you entered upon registration. Once your account has been verified, you can start playing right away.

The fastest way to reset your password is to click 'Sign In', then the 'Forgot Password?' link. You will then receive an email with a link to create a new password. It takes about 30 seconds to do. If you can't reset the password yourself or you can't get into your email account, contact our customer care team via live chat or email [email protected], and once we've confirmed you are who you are, we can reset your password.

At BigBet, we maintain fair play to the highest standards and deliver only the best games from leading and verified providers. Last but not least, all games have the necessary certificates - for random number generators and for RTP.

Yes! We have a 'Play for Fun' mode on most slot games, so you can test them out.

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played on the server and the winnings, if any, are added to your balance.

First, please check your Flash and Java software versions. To play any of the games, players must have the latest version of Java and Flash installed on their devices. Second, check your Internet connection because you might have lost it. Third, please clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team. We will find a solution to any of such problems!

BigBet Casino uses SSL technology and the latest anti-fraud techniques to guarantee full financial security of players. We also keep your personal information private and only use it for the purposes of providing you with gaming services. For more information, please visit our Privacy and Security page.

Upload all the necessary documents straight into your personal profile. Once you have signed in, go to the 'Documents' page to upload. Also, using this tab you can track documents status.

It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to few hours. If document approval is taking too long, just email [email protected] or contact us via live chat.