Effective from: 04.09.2025
GAMING TERMS AND RULES FOR THE ORGANIZATION OF GAMBLING GAMES IN AN ONLINE CASINO
1. Introduction and General Provisions
1.1. These Gaming Terms and Rules govern the requirements to be observed in the organization of gambling games in an online casino offered by BIG BET GAMES at the following website/domain: www.bigbet.bg.
1.2. The Organiser of the games under Clause 1.1 is BIG BET GAMES LTD, UIC 207729674, with registered office and management address at: Sofia 1404, Sofia Municipality, Triaditsa District, 109 Bulgaria Blvd., floor 7, office 7.2, a company duly incorporated and operating under the laws of the Republic of Bulgaria and licensed in accordance with the Gambling Act of the Republic of Bulgaria, hereinafter referred to as the "Organiser".
2. General Terms and Conditions
2.1. These Gaming Terms and Rules govern the terms and manner of registration on the Organizer's website, any use of the services offered, the acceptance of wagers and the payment of winnings by the Organizer, and shall constitute general terms and conditions within the meaning of the Obligations and Contracts Act in relation to the Participants in the games. The contract shall be deemed concluded once the rules for placing wagers laid down by the Organizer of the game have been complied with.
2.2. The Organizer reserves the right to amend these Terms and Rules at any time, with any amendment being subject to approval under Article 17(1)(4) of the Gambling Act and publication on the Organizer's website. Pursuant to Article 14(2) of the Ordinance on the General Technical and Functional Requirements for Gaming Software and Communication Equipment for Online Betting and Games through Other Electronic Means of Communication (hereinafter referred to as the "Technical Ordinance"), the Central Computer System requires the Participant expressly to accept the rules of the game by taking an active action (ticking the "I Accept" check box); those rules may not be amended within a single gaming session. Until the Participant accepts them, the Participant may not start a new gaming session, but shall be entitled to withdraw the available balance.
2.3. Where a wager is contrary to the procedures laid down by the Organizer and approved by the NRA, the Organizer reserves the right at any time to refuse to accept a wager or any part thereof and to declare suspicious wagers void where reasonable and credible grounds exist, including, for example:
- an established technical error in the publication of odds or limits;
- evidence of "syndicate betting", "arbitrage betting" or other forms of fraudulent or manipulative conduct;
- information indicating a manipulated result or a fictitious sporting event;
- betting by (or on behalf of) a person entered in the register under Article 10d of the Gambling Act;
- a wager placed after the announced deadline;
- other cases specified in the Technical Ordinance and these Rules.
Where a wager is refused or canceled, the Organizer shall notify the Participant without undue delay by means of a message in the Participant's User Account, stating the grounds for the refusal or cancellation.
2.4. "Online betting" is a method of organizing a gambling game whereby Players place wagers directly via the internet or another electronic means of communication, and communication between the Player and the organizer of the gambling game takes place directly by electronic means - via the internet, a web-based application and/or telephone. All wagers are processed through the Organizer's Central Computer System and are available in the Participants' User Profiles.
3. Customer/Participant in the Games
3.1. Any natural person may be a Customer registered through the Organizer's website/domain, provided that the person meets the relevant statutory requirements established by the applicable legislation of the Republic of Bulgaria. The Central Computer System of the organizer of online betting includes a system for registering and identifying Participants in the games. Every Participant in online betting must be registered in the system in order to participate. For online betting via the internet, the system identifies and registers Participants located in the territory of the Republic of Bulgaria based on the geolocation of the IP address from which the Participant registers.
3.2. The vulnerable persons referred to in Article 10c(2)(1) and (2) of the Gambling Act (the "GA"), and the persons under Article 10c(3) of the GA who are entered in the register under Article 10d of the GA, shall not be permitted to participate in online betting.
3.3. The Organizer of gambling games shall process personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, 4 May 2016), and with the Personal Data Protection Act.
The Organizer of gambling games is a personal data controller. The Organizer shall obtain the following mandatory information concerning the identity of any person wishing to register as a Participant in online betting:
- the person's nationality;
- the names stated in the person's identity document;
- the person's identification number, which may be a Personal Identification Number (PIN/EGN), Foreigner's Personal Number (FPN/LNCh), Personal Number (LN), service number from the register (NRA service number), Unified Identification Code of a foreign natural person (UIC of a foreign natural person), personal identification number, or another number or identification data under the relevant national law applicable to a person who is not a Bulgarian citizen;
- for persons who do not have a PIN/EGN, FPN/LNCh, LN, NRA service number or UIC of a foreign natural person: the address of temporary or permanent residence in the Republic of Bulgaria or another country, date of birth, and the number, date of issue and issuing authority of an identity document shall also be required.
3.4. The Organizer shall register only persons who have provided the information under Clause 3.1 and who, as at the date of registration, are not entered in the register under Article 10d of the GA.
Where a person refuses to provide the information under Clause 3.1, the Organizer shall be entitled to refuse to register that person for participation in online betting. Where there is any doubt that information already obtained concerning the Participant's identity is sufficient or reliable, the Organizer of gambling games shall require additional evidence, including information and documents identifying the Participant.
3.5. In accordance with the mandatory statutory requirements, the Organizer shall maintain a register of Participants in the games, which shall contain at least:
1. information concerning the Participant's initial registration, the Participant's identification data, the username through which the Participant will access the games, and the IP address or number of the electronic means of communication from which the registration for participation was made;
2. the IP addresses or numbers of electronic means of communication from which the Participant accessed the games;
3. details of claims and complaints submitted by the Participant.
3.6. The Organizer reserves the right, at any time and without being required to state reasons, to refuse to open a User Account.
3.7. The Organizer reserves the right to close a User Account upon establishing that the Participant has infringed the gambling legislation in force and/or any other applicable provision of the legislation of the Republic of Bulgaria and/or European Union law. The disposal of the funds, their return to the User or their retention for the benefit of the Organizer shall be determined by the Organizer on a case-by-case basis. The User shall be notified of the decision in a timely manner.
3.8. Online gambling may be wholly or partly restricted in certain jurisdictions. Where online gambling is unlawful in a particular jurisdiction, the User shall not be entitled to complete registration or open a User Account. The Organizer accepts no liability for participation in online betting by residents of jurisdictions in which such participation is unlawful.
3.9. Participants shall be subject to verification upon withdrawal in accordance with the following section.
3A. Identification and Verification of Participants
3A.1. Registration shall be completed personally through an electronic form in which the Participant enters the minimum mandatory data under Article 3(1) of the Ordinance (nationality, three names, PIN/EGN or FPN/LNCh, date and place of birth, and permanent address).
3A.2. The Central Computer System shall verify the correspondence between the data entered and the public registers through an NRA web service and shall automatically block registrations by persons entered in the register under Article 10d of the GA.
3A.3. Upon the first withdrawal, the Participant shall be verified by means of a valid Bulgarian identity card or other applicable documents, where available.
3A.4. The Organizer may also require evidence of a valid address in the territory of the Republic of Bulgaria (for example, paid utility bills) and evidence of the source of the funds deposited.
3A.5. All documents shall be stored electronically for no less than five years.
4. Registration in the Organizer's System
4.1. Registration in the Organizer's system shall be completed by the Customer personally filling in the Registration Form and submitting it to the Organizer.
4.2. Customers shall register in the Organizer's system personally and shall bear full responsibility for the accuracy of the data provided by them.
4.3. Each Customer shall be entitled to register only one User Account.
4.4. If any of the data referred to in Clause 4.2 changes, the Customer shall update the information provided at the time of initial registration.
4.5. Responsibility for keeping the information in the User Account up to date rests entirely with the Customer. The Organizer shall not be liable for registrations that were not completed personally or for registrations in which the Customer entered incorrect, false or outdated data.
4.6. Where registration has been completed using false information, the Account shall be closed. In such cases, following an investigation, all funds in the User Account shall either be paid back to the User or blocked pending completion of the investigation, depending on the circumstances.
4.7. The registration of any Customer may be refused or closed by decision of the Organizer where the Participant is found to have infringed Clauses 4.1-4.6 or Clauses 4.-4.11 of these Rules and/or where the Customer has committed another infringement of the gambling legislation in force and/or any other applicable provision of the legislation of the Republic of Bulgaria and/or European Union law. The Customer shall be notified of the Organizer's decision.
The data provided by Participants constitutes personal data within the meaning of the applicable personal data protection legislation and shall be processed by the Organizer in compliance with the specific requirements of that legislation.
4.8. All Customers must at all times be able to warrant that:
- they are not acting on behalf of a third party;
- they are not depositing funds of unclear origin;
- they are not depositing money through financial instruments which they are not authorized to use, and are not knowingly receiving money from such instruments;
- they are not using the services offered by the Organizer for money laundering and/or terrorist financing.
4.9. Customers shall not sell, transfer or purchase Accounts from other Customers and/or persons.
4.10. Customers shall not use robots or mechanical, electronic and/or other means of automated decision-making in any game, whether as a guest or as a Customer.
4.11. The Customer may fund only one registered betting Account. All other Accounts, even if funded, shall be closed.
5. Accounts
5.1. To use the services offered by the Organizer, the Customer must have a valid registration and must have funded the User Account through a cashless payment method with sufficient funds.
5.2. The minimum deposit into a Customer Account shall be determined by the Organizer.
5.3. Deposits into Accounts may be made only in euros. The Organizer may charge fees for withdrawals. Withdrawal fees shall be announced on the Organizer's website. Funds deposited into one Account may not be transferred to another Account.
5.4. Amounts shall be paid out from the User Account using the cashless payment methods employed by the Organizer.
5.5. Before processing a withdrawal, the Organizer may require identification and verification documents based on a risk assessment: a copy of an identity document, a document relating to the payment instrument/account, and evidence of the source of funds where necessary. Documents which are not mandatory by law shall be required only where available or where applicable to the particular case. The Organizer shall not require the Participant to provide documents which the person is not legally required to possess.
5.6. Each Customer shall keep the Account details confidential, including the username, personal Account number and password, and shall take all necessary measures to prevent third parties from learning those details. The Organizer shall not be liable where the Participant has disclosed the username, personal Account number or password to other persons in any manner whatsoever. The Organizer shall not reimburse any losses resulting from the use of the Customer's details by third parties. The Customer shall not be entitled to raise any objections based on the Customer's relations with third parties.
5.7. The Customer shall not permit any third party to use the Customer's authentication details to log in to the Organizer's website or use the registered User Profile.
5.8. Applicable Adjustments to Customer Accounts
Through its system for organizing the games, the Organizer may make adjustments to the Participants' registered User Accounts, including, without limitation, adjustments relating to the receipt of bonuses, funds connected with promotional games, additional cash prizes, free wagers, refunds of wagers declared void, fees for funding Accounts, withdrawals, inactive Account fees and other matters connected with the application of these Gaming Terms and Rules. Each adjustment or amendment to a Participant's Customer Account shall be recorded by the Organizer's system in the Customers' gaming/transaction history, which shall be accessible to each of them at all times and shall show the time at which the relevant transaction was carried out. The Organizer shall send an electronic notification or a direct message to the Participant's registered User Account regarding changes made to it (for example, a message concerning qualification for bonuses and promotional games, the addition of bonus funds or their removal due to failure to satisfy the applicable qualifying conditions, free wagers, withdrawal fees, wagers declared void, etc.).
5.9. A Customer session shall be considered inactive if no action by the Participant has been recorded for 30 (thirty) consecutive minutes. The Participant may resume the session by entering valid authentication credentials (username and password, 2FA).
5.10. An "Inactive Account" means an Account in respect of which neither a gaming session nor a financial transaction has been recorded for a period of 12 consecutive months.
5.10.1. The Organizer may charge a monthly fee on Inactive Accounts. The amount of the monthly fee shall be announced on the Organizer's website.
5.10.2. Before charging an inactivity fee, the Organizer shall notify the Participant at least 30 days in advance by means of a message in the User Profile and by email.
5.10.3. The inactivity fee shall reflect the actual administrative costs, shall not exceed EUR 2.56 per month or the available balance (whichever is lower), and shall not result in a negative balance. Charging shall cease upon any action by the Participant (login, wager or withdrawal) or upon closure of the Account.
5.10.4. No inactivity fee shall be charged on Accounts of persons entered in the register under Article 10d of the Gambling Act or where a measure under Article 10c of the Gambling Act has been imposed. In such cases, access to participation shall be blocked, the Account shall be frozen, and, upon request and following the required checks, the available funds shall be paid to the Participant using the original payment method.
5.10.5. The Organizer shall not close an Account with an available balance without providing an opportunity for the funds to be withdrawn once identity has been established. In the event of prolonged inactivity and where contact is impossible, the Organizer may close the Account and retain the amount in a separate dormant account until it is claimed.
5.11. The Organizer reserves the right to close or block a User Account at any time and for any reason. In particular, without limitation, the Organizer shall be entitled to close or block a User Account where:
5.11.1. there is information indicating that the Participant has used the website for fraudulent, unlawful and/or improper purposes;
5.11.2. there is information indicating that the Participant has used the website dishonestly, has intentionally committed fraud, has unfairly taken advantage of the Organizer or any of its Customers, or the User Account is being used on behalf or for the benefit of a third party;
5.11.3. the Organizer is required to do so pursuant to an order and/or act of the police, a regulatory authority, a court or another competent authority;
5.11.4. the Organizer considers that any of the events referred to in Clauses 5.11.1-5.11.3 has occurred or is likely to occur.
5.12. Where the Organizer closes or blocks a User Account for any of the reasons referred to in Clauses 5.11.1-5.11.4, the User shall be liable for any claims, losses, costs and fees incurred by the Organizer and shall reimburse the Organizer for the relevant amounts in all such cases.
5.13. In the cases referred to in Clauses 5.11.1-5.11.4, the Organizer shall be entitled to withhold the balance of the User Account, cancel the payment of amounts which would otherwise be due to the User (including winnings or bonuses), or deduct from the User Account the amount of all payments, bonuses and winnings in respect of which infringements have occurred.
6. Wagers
6.1. The minimum wager shall be determined by the Organizer and announced on the website.
6.2. Wagers on credit shall not be accepted. The necessary funds must be available in the User Account before the wager is accepted by the Organizer.
6.3. By placing a wager, Customers represent that they do not know the result of the game determining the winnings and cannot influence that result in any manner.
6.4. By using any game on the Organizer's registered website, the Customer warrants that the Customer is familiar with the rules of that game and acknowledges that the rules of each game are available on the website.
6.5. The Organizer may determine minimum and maximum wagers for individual types of games and for individual games and reserves the right to set a wager threshold above which the Organizer will determine whether to accept the wager and on what terms.
6.6. The Organizer reserves the right to refuse to accept any wager or part of a wager and to declare suspicious wagers void. The Organizer shall inform the Customer by email, telephone or another method of communication, and the stake shall be refunded to the Customer's Account. Where a selection is declared void in a single wager, the stakes shall be refunded.
6.7. Gambling games shall be conducted with wagers and winnings denominated only in euros. Gambling games with wagers and winnings denominated in another currency may be offered in casinos subject to the NRA's prior authorization.
6.8. All wagers shall be subject to acceptance by the Organizer and shall be confirmed to the Customer at the time the wager is placed or immediately thereafter.
6.9. Before confirming a wager request, the Customer must ensure that the Customer understands the terms of the wager request, including the Rules section.
6.10. When placing a wager, the Customer shall be solely responsible for transactions on the Customer's Account. Once a transaction has been completed, it may not be amended. The Organizer shall not be liable for missing or duplicate wagers placed by the Customer and shall not consider claims of discrepancies based on a missing or duplicate game.
6.11. By placing or confirming a wager, each Customer represents that the Customer agrees to these Terms and Rules, the separate and specific rules for the particular types of games, and all other rules of the Organizer relevant to the Customer's particular wager.
6.12. The Organizer's wager acceptance system, including the gaming modules and types of games approved by the NRA, does not allow registered Users to play against themselves. Users may register only one User Account in the Organizer's system, through which they may place wagers on the types of games approved by the NRA. In accordance with the requirements of the Ordinance on the Terms and Procedure for Registration and Identification of Participants, the Storage of Data on Online Betting Organized in the Territory of the Republic of Bulgaria, and the Submission of Information on Gambling Games to a Server of the National Revenue Agency, the Organizer's system geolocates each registered User individually and retains the corresponding records. Through individual geolocation of Users, the retention of those records, and the procedures for User identification and verification, the Organizer carries out systematic checks to ensure compliance with the applicable legislation.
7. Winnings
7.1. The Organizer shall determine the maximum winnings from a single wager and/or combination and shall announce them on its registered website.
7.2. All winnings shall be paid by crediting the relevant amounts to the Participants' User Accounts.
7.2.1. Winnings shall be paid solely on the basis of the information contained in the wager confirmation, after that information has been verified as identical to the information stored in the Central Computer System.
7.3. Winnings shall normally be paid in the currency in which the User Account is denominated.
7.4. The Organizer may award Customers additional cash winnings and/or non-cash prizes and bonuses; establish bonus programs, bonus spins, loyalty programs, etc.; and establish and pay a Jackpot. The rules governing additional cash winnings and non-cash prizes, bonuses, bonus programs, loyalty programs, etc., and the methods for establishing and distributing the Jackpot shall be announced on the website.
7.5. The Organizer may provide its Customers with "free spins" (as a prize or at its discretion). Free spins may be valid for a specified period. The Organizer may impose requirements regarding the manner in which free spins are used.
8. Casino Gambling Games
8.1. The Organizer organizes casino gambling games on gaming tables and gaming machines.
8.2. The specific rules for the different types of games offered by the Organizer shall be announced on the Organizer's registered website.
8.3. The games under Clause 8.1 are integrated into the Organizer's Central Computer System, and the software integration is subject to testing and standardization in accordance with the requirements of the legislation in force.
9. Additional (Bonus) Games and Bonuses
9.1. The Organizer of the gambling games may establish bonuses and loyalty bonuses for loyal Customers.
9.2. Each Customer may receive bonuses and participate in the bonus games organized.
9.3. Bonus games may be daily, weekly, monthly or held on a specific date.
9.4. Current bonuses and bonus games shall be indicated prominently on the Organizer's website.
9.5. A Customer's bonus or prize from a bonus game shall be credited to the Customer's Account.
9.6. Bonuses and prizes may comprise cash and non-cash prizes, promotional tickets, promotional gaming chips, free spins, etc.
9.7. The cost of all cash and non-cash prizes from bonus games shall be borne by the Organizer.
9.8. Gaming tables and machines may be interconnected for the purpose of awarding a Jackpot prize comprising an accumulated amount funded by deductions of up to 5 percent from each wager.
9.9. Jackpot systems may be interconnected in a pooled Jackpot.
9.10. The amount of the deductions and the conditions for payment of the Jackpot and pooled Jackpot shall be specified in the Gaming Terms and Rules. An unwon Jackpot and an unwon pooled Jackpot may not be retained for the benefit of the Organizer, except where the Organizer's license is terminated under Article 35 of the GA.
9.11. Any suspected irregularities in the games or their conduct may result in the Organizer withholding payment of winnings until a full investigation has been completed. All wagers placed may be declared void and the stakes refunded.
10. Errors and Omissions
10.1. The Organizer shall not be liable for typographical errors which may appear on its websites or in its printed materials.
10.2. In the case of any unfinished game arising under Article 29(2) of the Technical Ordinance, the Organizer shall offer the Participant an opportunity to complete the game once the connection is restored. Where completion is technically impossible, the wager shall be refunded to the Participant's Account. The Organizer shall make a final decision on the unfinished game within 30 days after it arose and shall notify the Participant by means of a message in the User Profile.
11. Exclusion and Limitation of Liability
11.1. The content of the Organizer's webpages/website is provided "as is". To the extent permitted by applicable law, the Organizer makes no warranties, express or implied, regarding the accuracy, reliability or content of the pages. The Organizer reserves the right to edit the pages or withdraw access to them at any time.
11.2. The Organizer accepts no liability for materials created or published by third parties which are linked to or from its webpages.
11.3. Under no circumstances shall the Organizer be liable for indirect or consequential losses, howsoever caused.
11.4. Except as provided in Clause 10.2, the Organizer shall not be liable for computer failures, failures of telecommunications services or internet connections, or attempts by Participants to participate in games using methods, means or procedures not provided for by the Organizer.
11.5. Although the Organizer takes all necessary measures to ensure that the software and files are free from computer viruses, the Organizer cannot and does not warrant that the software and files used are free from such problems.
11.6. The Organizer may temporarily suspend all or part of the service for any reason at its sole discretion. The Organizer may, but is not obliged to, notify Participants to the extent necessary.
11.7. The Organizer reserves the right, at its discretion, to correct winnings credited to a registered Customer Account where it is evident that those winnings were credited to that Account in error.
11.8. In order to correct inaccuracies in the balance of a Customer Account caused by amounts credited in error, the Organizer reserves the right, without prior notice and within reasonable limits, to take all necessary steps to correct the balance by canceling, amending or reversing any subsequent transaction on the Participant's Account.
11.9. The Organizer reserves the right to suspend access to the Account until completion of any investigations deemed necessary in connection with the application of these Terms and Rules.
11.10. These Rules apply to all online betting on casino games and may be supplemented by other rules. In the event of ambiguity, the following order of priority shall apply:
a. Terms and conditions published in connection with an offer and/or campaign;
b. if those terms and conditions are indeterminate, the Gaming Terms and Rules for the Organization of Gambling Games in an Online Casino shall apply, unless the Specific Rules for the Games and/or their organization provide otherwise.
11.11. Translations of these Terms and Rules into other languages, or of any other text which may relate to betting offers, are provided for information purposes only. Although every necessary precaution has been taken to ensure the most accurate possible translation of these terms into the relevant language, the Organizer accepts no liability for any discrepancy between versions in different languages.
11.12. All data provided or made available in, from or in connection with the games organized may be used solely for personal, non-commercial purposes, and any use or attempted use of such data for commercial or unlawful purposes is strictly prohibited.
11.13. Where force majeure circumstances make it impossible to conduct a game and pay winnings to Participants, the Organizer shall not be liable to the Participants. In such cases, the Organizer shall refund the value of the wager to the Participants, provided that the wager information can be identified in the Central Computer System.
11.14. Force majeure means any circumstance beyond the Organizer's control which is objectively unforeseeable and impossible to prevent. Such circumstances include, without limitation, natural disasters, floods, earthquakes, fires, war, strikes, embargoes, terrorist acts, etc.
11.15. The Organizer shall not be liable to Participants in the game for losses suffered or loss of profit resulting from the failure to receive wager information where the wager was placed in a manner inconsistent with the procedure laid down by the Organizer of the game.
12. Processing of Claims and/or Complaints
12.1. All complaints from Players shall initially be handled by the Organizer's Customer Support staff and, where necessary, referred to the Customer Support Manager for resolution.
12.2. A serious issue may also be referred to the management team or the management of the company.
12.3. The Organizer's objective is to resolve all complaints as quickly as possible and as satisfactorily as possible for Customers.
12.4. Any Participant in a game may submit a claim to the Organizer within 14 days. The procedure for submitting claims by Participants shall be determined by the Organizer.
12.5. Within two weeks after receipt of the claim, the Organizer shall notify the Participant of its position.
12.6. Any disputes or claims arising from Participants in the games shall be resolved by the Executive Director of the company acting as Organizer, or by persons authorized by the Executive Director, within 14 days after receipt of the claim. Where a dispute or claim is not resolved within the period specified in the preceding sentence, minutes describing the subject matter of the dispute or claim shall be drawn up, signed by both parties, and a copy shall be sent to the NRA within three days after the minutes are drawn up.
12.7. A Participant who is dissatisfied with the resolution of the dispute may submit a written complaint to the NRA within seven days after being notified electronically and/or on paper, setting out the relevant explanations and arguments.
13. Copyright and Access to the Webpages
13.1. By accessing the Organizer's webpages, the Participant agrees to these Terms and Rules. If the Participant does not agree to these Terms, the Participant must not visit the Organizer's webpages or participate in the games organized by it.
13.2. The content of the webpages on the Organizer's registered website is protected by copyright, and all rights are reserved. Reproduction, transfer, distribution or storage of part or all of the content in any form without the Organizer's prior written permission is prohibited, except as permitted below: the Organizer authorizes Participants to store extracts from those pages on their computer or as printed copies solely for their personal use. Individual documents on the webpages may be subject to additional terms specified in those documents.
13.3. All rights not expressly set out in these Rules are reserved.
14. Deposits/Withdrawals of Funds
14.1. The Organizer shall provide its Customers with a number of cashless payment methods (for depositing or withdrawing funds).
14.2. Customers must not regard the Organizer as a financial institution or expect interest to accrue on deposited funds.
14.3. Funds may be deposited using the cashless payment methods permitted by the applicable legislation. The payment methods accepted by the Organizer shall be announced on its registered website.
14.4. The Organizer shall be entitled to impose restrictions on withdrawals of funds. The restrictions shall be published on the Organizer's website.
15. Exceptional Circumstances
15.1. Any wager may be declared void and refunded to the Participant if it does not comply with the conditions set out in the rules for the individual game variants published on the Organizer's website.
15.2. The Organizer reserves the right, at its discretion, to declare a wager void where it suspects that:
- the wagers were announced, placed and/or accepted as a result of an Error;
- Syndicate Betting has occurred;
- Influence Betting (suspicious betting) has occurred; and/or
- the outcome of the game was directly or indirectly influenced by criminal activity.
15.2.1. "Error" may include human error, a typographical error, a misunderstanding of printed text or an oral statement, an incorrect translation, a spelling error, a technical error, a registration error, a transaction error, an announcement error, force majeure and/or similar circumstances.
15.2.2. "Syndicate Betting" is a practice prohibited by the Organizer whereby the holder of a User Account circumvents the Rules directly or indirectly.
15.2.3. "Influence Betting (suspicious wager)" is a practice prohibited by the Organizer whereby the holder of a User Account, or persons connected with the holder of a User Account, directly or indirectly influence the outcome of a game.
15.3. Customer winnings shall be determined on the basis of the rules of each individual game announced on the Organizer's registered website.
15.4. The Organizer reserves the right subsequently to cancel wagers where the Customer has won as a result of an error, including an error in the transmission of information. In each such case, the wagered amount shall be refunded to the Customer's Account. The Organizer reserves the right to hold the Customer liable for any damage caused by a Customer who deliberately takes advantage of a technical or administrative error in making or receiving payments.
15.5. The Organizer reserves the right to suspend the payment of winnings where it is established that there are reasonable grounds to suspect that one Participant or a group of Participants has engaged in activity intended to predetermine the outcome of the game, or where there are doubts as to the integrity of the conduct of the game. All wagers may be declared void and the stakes refunded.
15.6. Where a game remains unfinished due to loss of connection, a system restart, the deactivation of games, a subsequent attempt by the User to access the game, or the disconnection of the Participant for reasons beyond the Participant's control, the wagers shall remain blocked until the game is completed. The Organizer shall ensure that unfinished games are completed or, where this is impossible, shall calculate and refund all amounts due to the User.
15.7. If the User takes no action and remains inactive for more than 30 minutes, the system shall automatically deactivate the Participant's access in order to prevent unauthorized access to another person's gaming session.
16. Rules of the Games
16.1. The Gaming Terms and Rules for each gambling game forming part of gaming software, or a gaming software module, approved and endorsed by the NRA shall be published on the Organizer's website and made available to the Participant through the same environment and at the same location used to conduct the games, and may not be amended within a single gaming session.
16.2. The separate and specific rules for the particular types of games and their variants shall form an integral part of the documents certifying the testing of the gaming software and communication equipment for online gambling games which are submitted for approval to the competent administrative authority under the Gambling Act.
16.3. The rules for each individual game and/or its variants are integrated into and form an integral part of the approved gaming software for each individual game and are made available to Participants immediately upon selection of the relevant game.
17. Final Provision
17.1. If any part of these Terms and Rules is held to be invalid or unenforceable under the applicable law of the Republic of Bulgaria, including, without limitation, the disclaimers of warranties and limitations of liability set out above, the invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision which most closely reflects the intent of the original provision, and the remainder shall remain in force.
GAMING TERMS AND RULES FOR ORGANISING ONLINE GAMBLING GAMES INVOLVING BETTING ON THE RESULTS OF SPORTS COMPETITIONS AND HORSE AND DOG RACING
1. Introduction and General Provisions
1.1. These Gaming Terms and Rules govern the requirements to be observed when organising online gambling games involving betting on the results of sports competitions and horse and dog racing, offered by "BIG BET GAMES" at the following website/domain: www.bigbet.bg
1.2. The Organiser of the games under Clause 1.1 is BIG BET GAMES LTD, UIC 207729674, with registered office and management address at: Sofia 1404, Sofia Municipality, Triaditsa District, 109 Bulgaria Blvd., floor 7, office 7.2, a company duly incorporated and operating under the laws of the Republic of Bulgaria and licensed in accordance with the Gambling Act of the Republic of Bulgaria, hereinafter referred to as the "Organiser".
2. General Terms and Conditions
2.1. These Gaming Terms and Rules govern the procedure and manner of registration on the Organiser's website, any use of the services offered, the acceptance of bets and the payment of winnings by the Organiser, and constitute general terms and conditions within the meaning of the Obligations and Contracts Act in relation to the game participants. The contract shall be deemed concluded once the rules for placing bets established by the Organiser have been complied with.
2.2. The Organiser reserves the right to amend these Terms and Rules at any time, provided that any amendment is subject to approval pursuant to Article 17(1)(4) of the Gambling Act and publication on the Organiser's website. Pursuant to Article 14(2) of the Regulation on the General Technical and Functional Requirements for Gaming Software and Communication Equipment for Online Betting and Games via Other Electronic Means of Communication (hereinafter referred to as the "Technical Regulation"), the central computer system requires the Participant to expressly accept the game rules by means of an affirmative action (selecting an "I Accept" checkbox). The rules may not be amended during a gaming session. Until the rules have been accepted, the Participant may not begin a new gaming session, but shall be entitled to withdraw the available balance.
2.3. Where a bet is contrary to the procedures established by the Organiser and approved by the National Revenue Agency (NRA), the Organiser reserves the right at any time to refuse to accept that bet, in whole or in part, and to declare suspicious bets void where there are reasonable and reliable grounds for doing so, including, for example:
- an identified technical error in the publication of odds or limits;
- evidence of "syndicate betting", "arbitrage betting" or other forms of fraudulent or manipulative conduct;
- information indicating a manipulated result or a fictitious sporting event;
- a bet placed by (or on behalf of) a person entered in the register under Article 10g of the Gambling Act;
- a bet placed after the announced closing time;
- other cases specified in the Technical Regulation and these Rules.
Where a bet is refused or cancelled, the Organiser shall notify the Participant without undue delay by means of a message in the Participant's Account, stating the grounds for the refusal or cancellation.
2.4. "Online betting" means a method of organising a gambling game whereby players place bets directly via the internet or another electronic means of communication and communication between the player and the gambling Organiser takes place directly by electronic means - via the internet, a web-based application and/or telephone. All bets are processed through the Organiser's central computer system and are available in the Participants' user profiles.
3. Customer/Participant in the Games
3.1. Any natural person may become a Customer registered through the Organiser's website/domain, provided that the person meets the applicable statutory requirements under the laws of the Republic of Bulgaria. The Organiser's central computer system for online betting includes a system for the registration and identification of game Participants. Every Participant in online betting must be registered in the system in order to participate. For online betting via the internet, the system identifies and registers Participants located within the territory of the Republic of Bulgaria on the basis of the geolocation of the IP address from which the Participant registers.
3.2. The vulnerable persons referred to in Article 10c(2)(1) and (2) of the Gambling Act, and the persons referred to in Article 10c(3) of the Gambling Act who are entered in the register under Article 10g of the Gambling Act, shall not be permitted to participate in online betting.
3.3. The Organiser processes personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (OJ L 119, 4 May 2016), and with the Personal Data Protection Act.
The Organiser is a personal data controller. The Organiser shall obtain the following information concerning the identity of any person wishing to register as a Participant in online betting:
- the person's nationality;
- the names appearing on the person's identity document;
- the person's identification number, which may be a Bulgarian Personal Number (EGN), Foreigner's Personal Number (LNCh), Personal Number (LN), official number from the register (official NRA number), Unified Identification Code of a foreign natural person (UIC of a foreign natural person), personal identification number, or another identification number or identifying particulars required by the relevant national law in respect of a person who is not a Bulgarian citizen;
- for persons without an EGN, LNCh, LN, official NRA number or UIC of a foreign natural person, the following shall also be required: an address of temporary or permanent residence in the Republic of Bulgaria or another country, date of birth, and the number, date of issue and issuing authority of an identity document.
3.4. The Organiser shall register only persons who have provided the information under Clause 3.1 and who, as at the date of registration, are not entered in the register under Article 10g of the Gambling Act.
If a person refuses to provide the information under Clause 3.1, the Organiser shall be entitled to refuse to register that person for participation in online betting. Where the Organiser has doubts as to whether information already obtained concerning the Participant's identity is sufficient or reliable, the Organiser shall require additional evidence, including information and documents for the identification of the Participant.
3.5. In accordance with mandatory statutory requirements, the Organiser shall maintain a register of game Participants which shall contain:
1. information concerning the Participant's initial registration, the Participant's identification particulars, the username through which the Participant will access the games, and the IP address or number of the electronic means of communication from which the registration for participation was made;
2. the IP addresses or numbers of electronic means of communication from which the Participant has accessed the games;
3. information concerning claims and complaints submitted by the Participant.
3.6. The Organiser reserves the right, at any time and without being required to provide reasons, to refuse to open a user Account.
3.7. The Organiser reserves the right to close a user Account upon establishing that the Participant has breached the gambling legislation in force and/or any other applicable provision of the laws of the Republic of Bulgaria and/or EU law. The Organiser shall determine on a case-by-case basis whether the funds are to be made available or returned to the User, or retained by the Organiser. The User shall be notified of the decision in a timely manner.
3.8. Online gambling may be wholly or partly restricted in certain jurisdictions. If online gambling is unlawful in a particular jurisdiction, the User shall not be entitled to complete the registration process or open a user Account. The Organiser accepts no liability for participation in online betting by residents of jurisdictions in which such participation is unlawful.
3.9. Participants shall be subject to verification upon withdrawal in accordance with the following section.
3A. Identification and Verification of Participants
3A.1. Registration shall be completed personally by means of an electronic form in which the Participant enters the minimum mandatory particulars under Article 3(1) of the Regulation (nationality, three names, EGN/LNCh, date and place of birth, and permanent address).
3A.2. The central computer system verifies the correspondence between the particulars entered and public registers through the NRA web service and automatically blocks registrations by persons entered in the register under Article 10g of the Gambling Act.
3A.3. Upon the first withdrawal, the Participant shall be verified by means of a valid Bulgarian identity card or other applicable documents, where available.
3A.4. The Organiser may also require evidence of a valid address within the territory of the Republic of Bulgaria (for example, paid utility bills) and evidence of the source of the deposited funds.
3A.5. All documents shall be retained electronically for no less than five years.
4. Registration in the Organiser's System
4.1. Registration in the Organiser's system shall be completed by the Customer personally filling in the Registration Form and submitting it to the Organiser.
4.2. Customers shall register in the Organiser's system personally and shall bear full responsibility for the accuracy of the information they provide.
4.3. Each Customer shall be entitled to register only one user Account.
4.4. If any of the information referred to in Clause 4.2 changes, the Customer shall update the information provided upon initial registration.
4.5. The Customer shall be solely responsible for keeping the information in the user Account up to date. The Organiser shall not be liable for registrations that were not completed personally or for registrations in which the Customer entered incorrect, false or outdated information.
4.6. If the registration was made using false information, the Account shall be closed. In such cases, following an investigation, all funds in the user Account shall either be returned to the User or blocked until completion of the investigation, depending on the circumstances.
4.7. The registration of any Customer may be refused or terminated by decision of the Organiser where it is established that the Participant has breached Clauses 4.1-4.6 or Clauses 4.7-4.11 of these Rules and/or where the Customer has committed another breach of the gambling legislation in force and/or any other applicable provision of the laws of the Republic of Bulgaria and/or EU law. The Customer shall be notified of the Organiser's decision.
The information provided by Participants constitutes personal data within the meaning of the applicable data protection legislation and shall be processed by the Organiser in compliance with the specific requirements of that legislation.
4.8. At all times, every Customer must be able to warrant that the Customer:
- is not acting on behalf of a third party;
- is not depositing funds of unclear origin;
- is not depositing money through financial instruments that the Customer is not authorised to use and is not knowingly receiving money from such instruments;
- is not using the services offered by the Organiser for money laundering and/or terrorist financing.
4.9. Customers may not sell, transfer or purchase Accounts to or from other Customers and/or persons.
4.10. Customers may not use robots or any mechanical, electronic and/or other means of automatic decision-making in any game, whether as a guest or as a Customer.
4.11. The Customer may fund only one registered betting Account. All other Accounts shall be closed, even if they have been funded.
5. Accounts
5.1. To use the services offered by the Organiser, the Customer must have a valid registration and must have funded the user Account by cashless means with sufficient funds.
5.2. The minimum deposit into a Customer Account shall be determined by the Organiser.
5.3. Deposits into Accounts may be made only in euro. The Organiser may charge fees for withdrawals. Withdrawal fees shall be announced on the Organiser's website. Funds deposited into one Account may not be transferred to another Account.
5.4. Amounts shall be paid from the user Account using the cashless payment methods used by the Organiser.
5.5. Before processing a withdrawal, the Organiser may require identification and verification documents on the basis of a risk assessment, including a copy of an identity document, a document relating to the payment instrument/Account, and evidence of source of funds where necessary. Documents that are not required by law shall be requested only where they are available or applicable to the particular case. The Organiser shall not require a Participant to provide documents which that person is not legally required to possess.
5.6. Each Customer shall keep confidential the Account details, including the username, personal Account number and password, and shall take all necessary measures to prevent those details from becoming known to third parties. The Organiser shall not be liable where the Participant discloses the Participant's username, personal Account number or password to other persons in any manner whatsoever. The Organiser shall not reimburse any losses resulting from the use of the Customer's details by third parties. The Customer shall not be entitled to raise any objections based on the Customer's relations with third parties.
5.7. The Customer shall not permit any third party to use the Customer's authentication details to log in to the Organiser's website or use the registered user profile.
5.8. Applicable Adjustments to Customer Accounts
Through its system for organising the games, the Organiser may make adjustments to Participants' registered user Accounts, including, without limitation, adjustments relating to the receipt of incentives, funds connected with promotional games, additional cash prizes, free bets, refunds of bets declared void, Account funding fees, withdrawal fees, inactive Account fees and other adjustments connected with the application of these Terms and Rules for participation in the games. Each adjustment or amendment to a Participant's Customer Account shall be recorded by the Organiser's system in the Customers' gaming/transaction history, which shall be accessible to each Customer at any time and shall indicate the time at which the relevant transaction was made. The Organiser shall send an electronic notification or a direct message to the Participants' registered user Accounts concerning changes made to an Account (for example, a message concerning qualification for bonuses and promotional games, the addition of bonus funds or their removal where the applicable qualifying conditions have not been met, free bets, withdrawal fees, the declaration of bets as void, and so forth).
5.9. A Customer session shall be deemed inactive if no action by the Participant has been recorded for 30 (thirty) consecutive minutes. The Participant may resume the session by entering valid authentication details (username and password, 2FA). An Account shall be deemed inactive where no gaming session has been initiated for a period exceeding 12 (twelve) consecutive months.
5.10. An "Inactive Account" means an Account in respect of which neither a gaming session nor a financial transaction has been recorded for 12 consecutive months.
5.10.1. The Organiser may impose a monthly fee on Inactive Accounts. The amount of the monthly fee shall be announced on the Organiser's website.
5.10.2. Before charging an inactivity fee, the Organiser shall notify the Participant at least 30 days in advance by means of a message in the profile and by email.
5.10.3. The inactivity fee shall reflect the actual administrative costs and shall not exceed EUR 2.56 per month or the available balance, whichever is lower, and shall not result in a negative balance. The fee shall cease to accrue upon any action by the Participant (login, bet or withdrawal) or upon closure of the Account.
5.10.4. No inactivity fee shall be charged to the Accounts of persons entered in the register under Article 10g of the Gambling Act or where a measure under Article 10c of the Gambling Act has been imposed. In such cases, access to participation shall be blocked, the Account shall be frozen and, upon request and after completion of the required checks, the available funds shall be paid to the Participant using the original payment method.
5.10.5. The Organiser shall not close an Account containing a balance without providing an opportunity for the funds to be withdrawn after the identity of the Account holder has been established. In the event of prolonged inactivity and where contact cannot be made, the Organiser may close the Account and retain the amount in a separate dormant Account until it is claimed.
5.11. The Organiser reserves the right to close or block a user Account at any time and for any reason. In particular, without limitation, the Organiser shall be entitled to close or block a user Account where:
5.11.1. there is information indicating that the Participant has used the website for fraudulent, unlawful and/or improper purposes;
5.11.2. there is information indicating that the Participant has used the website dishonestly, has deliberately committed fraud, or has dishonestly taken advantage of the Organiser or any of its Customers, or where the user Account is used on behalf or for the benefit of a third party;
5.11.3. the Organiser is required to do so pursuant to an order and/or act of the police, a regulatory authority, a court or another competent authority;
5.11.4. the Organiser considers that any of the events referred to in Clauses 5.11.1-5.11.3 has occurred or is likely to occur.
5.12. Where the Organiser closes or blocks a user Account for any of the reasons referred to in Clauses 5.11.1-5.11.4, the User shall be liable for any claims, losses, costs and fees incurred by the Organiser and shall reimburse the Organiser for the amounts concerned in all such cases.
5.13. In the cases referred to in Clauses 5.11.1-5.11.4, the Organiser shall be entitled to withhold the balance of the user Account, cancel the payment of amounts that would otherwise be payable to the User (including winnings or bonuses), or deduct from the user Account the amount of all payments, bonuses and winnings in respect of which breaches have occurred.
6. Bets
6.1. The minimum stake shall be determined by the Organiser and announced on the website.
6.2. Bets on credit shall not be accepted. The required funds must be available in the user Account before the bet is accepted by the Organiser.
6.3. Bets shall be accepted only until the start of the sporting event or until another time specified by the Organiser. For events with live betting, bets shall be accepted until the relevant event occurs, unless otherwise stated.
6.4. To participate in a game, the Participant must predict one or more outcomes of events occurring during sports competitions and/or horse and dog races. The events on which bets may be placed shall be announced by the Organiser.
6.5. For each possible outcome, or each combination of several outcomes, on which bets may be placed, the Organiser shall determine and announce odds to be used in calculating the winnings.
6.6. Depending on the specific rules applicable to the types of games, the Organiser may determine the point in the competition at which the relevant odds are valid.
6.7. To participate in a game, the Participant must make the relevant predictions, pay the stake for those predictions and obtain bet confirmation from the central computer system. The bet shall be confirmed in the manner determined by the Organiser.
6.8. The Participant shall verify that the contents of the bet confirmation correspond to the Participant's predictions. Winnings shall be paid solely on the basis of the information contained in the bet confirmation, after it has been established that such information matches the information stored in the central computer system.
6.9. If the Organiser accidentally or erroneously accepts a bet after the time specified in Clause 6.3, the Organiser reserves the right to declare that bet void.
6.10. By placing a bet, Customers declare that they do not know the result of the game or the outcome of the events determining the winnings and that they are unable to influence them in any way.
6.11. The Organiser reserves the right to refuse to accept any bet or part of a bet and to declare suspicious bets void. The Organiser shall inform the Customer by email, telephone or another communication method, and the stake amount shall be refunded to the Customer's Account. Where a selection in a single bet is declared void, the stake shall be refunded. Where a bet contains more than one selection, the stake shall remain in place for the remaining selections and the void selection shall be deemed successful at odds of 1.00.
6.12. Repeated bet requests containing the same selections and submitted by the same Customer, or such requests submitted by different Customers, may subsequently be declared void in the following circumstances:
- where the Organiser believes that the Customers are acting in collusion or as a syndicate;
- where the bet requests were registered in rapid succession.
6.13. In any of the cases referred to in Clause 6.12, the Organiser may, at its discretion, pay only the amount that would have been accepted from one Customer placing one bet.
6.14. If the Customer makes an inadvertent error, the Customer may cancel the bet by notifying the Organiser immediately. The Organiser shall determine the period after which a bet may no longer be cancelled. A bet may not be cancelled if the event has already begun, including match betting or "Live Betting". The Organiser reserves the right to refuse to cancel the bet if any of the foregoing rules have not been complied with.
6.15. All bets are subject to acceptance by the Organiser and shall be confirmed to the Customer at the time the bet is placed or immediately thereafter.
6.16. Before confirming a bet request, the Customer shall ensure that the Customer understands the terms of that request.
6.17. When placing a bet, the Customer shall be solely responsible for transactions on the Customer's Account. The Customer shall ensure that the bets have been checked for errors before they are confirmed. Once a transaction has been completed, it may not be amended. The Organiser shall not be liable for missing or duplicate bets placed by the Customer and shall not consider claims concerning discrepancies based on a missing or duplicate game. In such a case, the Customer may cancel the bet in the manner described in Clause 6.14.
6.18. By participating in any game on the Organiser's registered website, the Customer warrants that the Customer is familiar with the rules of that game and acknowledges that the rules of each game are available on the website.
6.19. The Organiser may set maximum stakes for particular sports, leagues, countries, matches, participants, betting opportunities and so forth.
6.20. The Organiser reserves the right to set a stake threshold above which it shall determine whether to accept the bet and on what terms.
6.21. The Organiser's bet-acceptance system, including the gaming modules and types of games approved by the NRA, does not permit registered Users to play against themselves. Users may register only one user Account in the Organiser's system, through which they may place bets on the types of games approved by the NRA. In accordance with the requirements of the Regulation on the Terms and Procedure for Registration and Identification of Participants, Storage of Data on Online Betting Organised in the Territory of the Republic of Bulgaria, and Submission of Information on Gambling Games to a Server of the National Revenue Agency, the Organiser's system geolocates each registered User individually and stores records of that geolocation. Through the individual geolocation of Users, the records retained for that purpose and the procedures for User identification and verification, the Organiser performs systematic checks with a view to ensuring compliance with the applicable legislation.
7. Winnings
7.1. The amounts payable to Participants shall be determined on the basis of the bets placed and the odds set by the Organiser.
7.2. Winnings may be calculated in either of the following ways:
- using the odds valid at the time the bet was accepted;
- using the odds valid at a time determined by the Organiser.
7.3. The Organiser shall determine the maximum winnings for a single bet and/or combination/line (containing a single match or more than one match) for the various leagues, competitions, countries, championships, sports and so forth, and shall announce them on its registered website.
7.2. Customers may not place more than one bet using the same or a similar combination of events where the potential winnings exceed the limit set by the Organiser pursuant to Clause 7.2.
7.3. All winnings shall be paid by crediting the relevant amounts to the Participants' user Accounts.
7.4. Winnings shall be paid solely on the basis of the information contained in the bet confirmation, after it has been established that such information matches the information stored in the central computer system.
7.5. Participants' winnings shall be determined on the basis of the official results announced by the Organiser and in accordance with the rules of the individual competitions.
7.6. If a competition is interrupted or other specific circumstances arise, the Organiser shall decide how the official result is to be determined and shall announce that decision to the Participants. The Organiser may settle at odds of 1.00 the results of competitions whose venue has been changed, for which an administrative result has been awarded, whose participants have changed, which were not played, which were postponed, or which began before the closing time for the acceptance of bets announced by the Organiser; alternatively, the Organiser may decide how the official results of such competitions are to be determined and shall announce that decision to the Participants. The official result shall be validated against the information published by the relevant international federation or league.
7.7. Winnings shall be paid in the currency in which the user Account is denominated.
7.8. The Organiser may award Customers additional cash prizes and/or prizes in kind and bonuses, establish bonus schemes, loyalty programmes and so forth, and establish and pay a Jackpot. The rules governing additional cash prizes and prizes in kind, bonuses, bonus schemes, loyalty programmes and so forth, as well as the manner in which the Jackpot is formed and distributed, shall be announced on the website.
7.9. The Organiser may provide Customers with "free bets" as a prize or at its discretion. Free bets may be valid for a specified period.
7.10. When using a free bet, the Participant shall receive only the net winnings (the stake multiplied by the odds, less the stake). For example: if a Participant places a free bet of EUR 10 at odds of 2.50, the Participant shall win EUR 15 (EUR 10 [stake] x 2.50 [odds] = EUR 25 [winnings] - EUR 10 [stake] = EUR 15 [net winnings]).
7.11. The Organiser may impose requirements concerning the manner in which free bets are used.
8. Odds
8.1. The Organiser offers fixed-odds betting. All odds offered are subject to change. Any such change shall be made solely at the Organiser's discretion. Bets shall be accepted only at the odds available in the Organiser's system at the time the bet is accepted, irrespective of any assertion to the contrary or any previous publication on the website and/or in other media.
8.2. By placing or confirming a bet, each Customer declares that the Customer agrees to these Terms and Rules, the separate and specific rules applicable to the relevant types of games, and any other rules of the Organiser relevant to the Customer's particular bet.
8.3. The Organiser may offer Customers betting on virtual sports competitions and virtual horse and dog races that are organised and conducted in their entirety (including the determination of results) by an external provider independent of the Organiser.
8.4. The Organiser may offer Customers betting on esports in accordance with specific rules announced on the Organiser's website.
9. Suspicious Events
9.1. Any suspected irregularities in games or sporting events may result in the Organiser withholding payment of winnings until a full investigation has been completed. All bets placed may be declared void and the stakes refunded.
10. Errors and Omissions
10.1. The Organiser shall not be liable for typographical errors that may appear on its websites or in printed materials.
10.2. In the event of any unfinished game arising under Article 29(2) of the Technical Regulation, the Organiser shall offer the Participant an opportunity to complete the game once the connection has been restored. If completion is technically impossible, the stake shall be refunded to the Participant's Account. The Organiser shall make a final decision regarding the unfinished game within 30 days after it arose and shall notify the Participant by means of a message in the profile.
10.3. Where special circumstances arise, as determined by the Organiser, the Organiser shall be entitled, in respect of a particular outcome, result, competition, prediction and/or predictions accepted during a particular period, to settle them at odds of 1.00, cancel them or make another decision concerning the odds valid for the determination of winnings. Special circumstances include, without limitation, technical errors made when publishing information in the current programme, advance information in the media or from other sources, manipulation or investigation of a sporting event/competition, manipulation of odds or betting, and so forth;
10.4. If inaccurate odds are entered on the website as a result of a technical error, the Organiser shall be entitled to settle all predictions accepted at those odds at odds of 1.00, or to pay winnings in respect of those predictions after correcting the inaccurate odds.
11. Exclusion and Limitation of Liability
11.1. The content of the Organiser's web pages/website is provided "as is". To the extent permitted by applicable law, the Organiser gives no warranties, express or implied, as to the accuracy, reliability or content of the pages. The Organiser reserves the right to edit the pages or withdraw access to them at any time.
11.2. The Organiser shall not be liable for any materials prepared or published by third parties to which its web pages contain links or references.
11.3. Under no circumstances shall the Organiser be liable for any indirect or consequential losses, however caused.
11.4. Except in the circumstances referred to in Clause 10.2, the Organiser shall not be liable for computer failures, telecommunications service failures or internet connection failures, or for attempts by Participants to participate in games by methods, means or procedures not envisaged by the Organiser.
11.5. Although the Organiser takes all necessary measures to ensure that the software and files do not contain computer viruses, it cannot and does not warrant that the software and files used are free of such problems.
11.6. The Organiser may temporarily suspend all or part of the services for any reason at its sole discretion. The Organiser may, but shall not be obliged to, notify the Participants to the extent necessary.
11.7. If the Organiser is found by a court to be liable in any manner whatsoever, its liability shall be limited to the amount of the relevant stake or the amount held in the Customer's betting Account, whichever is lower.
11.8. In order to correct inaccuracies in a Customer Account balance arising from amounts transferred in error, the Organiser reserves the right, without prior notice and within reasonable limits, to take all necessary steps to correct the balance by cancelling, amending or reversing another subsequent transaction on the Participant's Account.
11.9. If these Rules are considered ambiguous, the Organiser reserves the right, at its discretion, to make offers on a case-by-case basis, impartially and in accordance with generally accepted betting and game-organisation standards, customs and definitions.
11.10. All data provided or made available in, from or in connection with the games organised may be used only for personal, non-commercial purposes, and any use or attempted use of such data for commercial or unlawful purposes is strictly prohibited.
11.11. If force majeure circumstances make it impossible to conduct a game and pay Participants' winnings, the Organiser shall not be liable to the Participants. In such cases, the Organiser shall refund the stakes to the Participants where the betting information can be identified in the central computer system. Force majeure means any circumstance beyond the Organiser's control that is objectively unforeseeable and impossible to prevent. Such circumstances include, without limitation, natural disasters, floods, earthquakes, fires, wars, strikes, embargoes, terrorist acts and similar events.
11.12. The Organiser shall not be liable to game Participants for losses sustained or loss of profit resulting from a failure to receive betting information because the bet was placed in a manner that did not comply with the procedure established by the Organiser.
12. Copyright and Access to Web Pages
12.1. By accessing the Organiser's web pages, the Participant agrees to these Terms and Rules. If the Participant does not agree to these Terms, the Participant must not visit the Organiser's web pages or participate in the games organised by it.
12.2. The content of the web pages on the Organiser's registered website is protected by copyright and all rights are reserved. The reproduction, transmission, distribution or storage of any part or all of the content in any form without the Organiser's prior written permission is prohibited, except in accordance with the following permission: the Organiser permits Participants to store extracts from those pages on their computers or as printed copies solely for personal use. Individual documents on the web pages may be subject to additional terms stated in those documents.
12.3. All rights not expressly set out in these Rules are reserved.
13. Handling of Claims and/or Complaints
13.1. All complaints from players shall initially be handled by the Organiser's customer service staff and, where necessary, referred to the Customer Service Manager for resolution.
13.2. A serious issue may also be referred to the management team or the management of the company.
13.3. The Organiser's objective is to resolve all complaints as quickly as possible and in a manner that is as satisfactory as possible to Customers.
13.4. Any game Participant may submit a claim to the Organiser within 14 days. The procedure for the submission of claims by Participants shall be determined by the Organiser.
13.5. The Organiser shall notify the Participant of its position within two weeks after receipt of the claim.
13.6. Any disputes or claims raised by game Participants shall be resolved by the Executive Director of the company acting as Organiser, or by persons authorised by the Executive Director, within 14 days after receipt of the claim. If the dispute or claim is not resolved within the period specified in the preceding sentence, a report describing the subject matter of the dispute or claim shall be drawn up and signed by both parties, and a copy shall be sent to the NRA within three days after the report is drawn up.
13.7. A Participant who is not satisfied with the resolution of the dispute may submit a written complaint to the NRA within seven days after being notified, electronically and/or in hard copy, setting out the relevant explanations and arguments.
14. Deposits/Withdrawals
14.1. The Organiser shall provide its Customers with a range of cashless payment methods for deposits and withdrawals.
14.2. Customers must not regard the Organiser as a financial institution or expect to receive interest on deposited funds.
14.3. Funds may be deposited using the cashless payment methods permitted by the applicable legislation. The payment methods accepted by the Organiser shall be announced on its registered website.
14.4. The Organiser shall be entitled to impose restrictions on withdrawals. Such restrictions shall be published on the Organiser's website.
15. Exceptional Circumstances
15.1. Any bet may be declared void, settled at odds of 1.00 and refunded to the Participant if it does not comply with the conditions set out in the rules applicable to the individual sports and game variants published on the Organiser's website.
15.2. The Organiser reserves the right, at its discretion, to declare a bet void if it suspects that:
- the bets were quoted, placed and/or accepted as a result of an error;
- the bet was placed after the event began;
- syndicate betting took place;
- arbitrage betting took place;
- influence betting (suspicious betting) took place; and/or
- the outcome of the game was directly or indirectly influenced by criminal conduct.
15.2.1. An "Error" may include human error, a printing error, a misunderstanding of printed text or an oral statement, a mistranslation, a spelling error, a technical error, a registration error, a transaction error, a publication error, force majeure and/or similar circumstances.
15.2.2. "Syndicate Betting" is a practice prohibited by the Organiser whereby the holder of a user Account circumvents the Rules directly or indirectly.
15.2.3. "Influence Betting (Suspicious Betting)" is a practice prohibited by the Organiser whereby the holder of a user Account, or persons connected with that holder, directly or indirectly influence the outcome of a match or event.
15.2.4. "Arbitrage Betting" is a practice prohibited by the Organiser whereby a Customer uses so-called "Errors" for profit.
15.3. Bets may be declared void irrespective of whether the event has been settled.
15.4. In addition, all bets placed (and/or accepted) in the following circumstances shall be declared void:
a. Pre-match bets
- bets placed after the event began;
- bets placed after a related event was already in progress where the circumstances could change in a direct and indisputable manner.
b. Live bets
- bets placed at incorrect odds due to delayed or interrupted live coverage;
- bets placed on specific markets after the relevant event had occurred, or after an event generally regarded as leading to a particular result had occurred or was occurring (for example, bets placed on markets such as "Total Goals Scored" or "Next Goal" while a penalty was being or had been awarded);
- bets placed at odds representing an outcome other than the actual outcome.
15.5. Customers' winnings shall be determined on the basis of the official results announced by the Organiser and in accordance with the rules applicable to the individual competitions and sports.
15.6. Bets are not permitted on events with which the Customer is directly connected or in relation to which the Customer has access to inside information concerning the outcome. If a breach of this rule is suspected, the Organiser reserves the right to declare the bet void and refuse to pay any resulting winnings. The Organiser also reserves the right to take further action to protect its interests and ensure compliance with the applicable legislation.
15.7. The Organiser reserves the right subsequently to cancel bets where the Customer has won as a result of an error, including an error in the transmission of information. In each such case, the stake shall be returned to the Customer's Account. The Organiser reserves the right to hold the Customer liable for any damage caused by a Customer who deliberately takes advantage of a technical or administrative error in the making or receipt of payments.
15.8. The Organiser reserves the right to suspend payment of winnings where there are reasonable grounds to believe that one or more Participants have engaged in activity intended to predetermine the outcome of a competition, or where there are doubts concerning the integrity of the competition. All bets on such events may be declared void and the stake amounts refunded.
15.9. Where a game remains unfinished due to a lost connection, a system restart, deactivation of games, a subsequent attempt by the User to regain access, or the disconnection of the Participant for reasons beyond the Participant's control, the bets shall remain blocked until the game is completed. The Organiser shall ensure the completion of unfinished games and, where completion is impossible, shall calculate and refund all amounts due to the User. If the Participant takes no action and remains inactive for more than 30 minutes, the system shall automatically deactivate the Participant's access in order to prevent unauthorised access to another person's gaming session.
16. Final Provisions
16.1. The Gaming Terms and Rules for each gambling game forming part of gaming software, or a gaming-software module, approved by the NRA shall be published on the Organiser's website and made available to the Participant through the same environment and location used to conduct the games, and may not be amended during a gaming session.
16.2. If any part of these Terms and Rules is held to be invalid or unenforceable under applicable law, including, without limitation, the disclaimers of warranties and limitations of liability set out above, the invalid or unenforceable provision shall be deemed replaced by a valid and enforceable provision that most closely reflects the intention of the original provision, and the remainder shall remain in force.